At KitchenGadgetBD, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns and refunds are accepted.

Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is made within 3 days of receiving the product
  • The item is unused and in original packaging with all accessories

Products that are used, damaged by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used products
  • Clearance or special offer items
  • Perishable or hygiene-sensitive items
  • Products damaged due to misuse

Return Process

To request a return:

  1. Contact our support team with your order number and issue details
  2. Provide photo or video proof if the item is damaged or incorrect
  3. Our team will review and confirm eligibility

Returns must be approved before sending any item back.

Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds are usually sent via the original payment method or mobile banking
  • Delivery charges are non-refundable unless the return is due to our mistake

Exchange Policy

We may offer a replacement instead of a refund for defective or wrong items, depending on product availability.

Cancellation Policy

Orders can be canceled before shipment. Once shipped, cancellation may not be possible.

Contact Us

For return or refund requests, contact:
Email: info@kitchengadgetbd.net
Website: http://kitchengadgetbd.net/